Frequently Asked Questions

Cancellation FAQs

Yes! You can cancel an order as long as we havent packed it for you. As soon as the order is cancelled, we refund the entire amount paid for the order.

Please log in to your Boxy Cart account. Click on My Account section at the top right corner of your screen3. Select the order/item you want to cancel 4. Locate the “Cancel” button and click on it 5. Voila! The order has been cancelled.

We initiate the refund immediately upon cancellations. The time for the refund to reflect in your source account might vary depending on the payment mode used: 1. If you have used your Boxy Cart Wallet, you should see the refund within 24 hours from the time of cancellation 2. If you paid using your bank or e-wallet, it will reflect in the source account within 5 to 7 working days from the time of refund initiation. Please note that this is the time taken by the respective banks or e-wallets to process your refund.

Absolutely! Although we must add that cancellations are not a very happy thing for us.

Well, it can mean two things: 1. The order might have already been packed or shipped out; in which case you can refuse the delivery of the order. No worries! 2. Something might not be working as it’s supposed to, on the website. Give us a call or send us an email and we’ll help in fixing it.
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